StarShield Philippines ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information under the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines.
Information We Collect
When you request a free assessment, contact us, or book a service, we may collect:
- Your name and contact details (phone number, email address)
- Your property address and general site details (panel count, property type)
- Any messages or details you share with us through our website, Facebook page, or phone/Viber
We do not knowingly collect sensitive personal information such as financial account details, government ID numbers, or health information, and we ask that you avoid sharing this kind of information with us.
How We Use Your Information
We use the information you provide to:
- Prepare and send you an accurate quote for solar panel cleaning and/or NanoTech coating
- Schedule and carry out the service you've requested
- Communicate with you about your booking, including confirmations and follow-ups
- Respond to questions or requests you send us
We do not use your information for automated decision-making that produces legal or similarly significant effects, and we do not sell your personal information to third parties.
How We Share Your Information
We do not sell or rent your personal information. We may share limited details (such as your address and service details) internally with our own technicians for the purpose of carrying out your booked service. We do not share your information with third-party marketers.
Data Security
We take reasonable organizational and technical steps to protect the personal information you share with us from unauthorized access, alteration, or disclosure. However, no method of storage or transmission is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain your information for as long as necessary to fulfill the purposes described in this policy, such as completing your service and maintaining records for warranty purposes, unless a longer retention period is required by law.
Your Rights Under the Data Privacy Act of 2012
As a data subject under Republic Act No. 10173, you have the right to:
- Access the personal information we hold about you
- Correct any inaccurate or outdated information
- Object to the processing of your information for certain purposes
- Request erasure of your information under certain conditions
- Request a copy of your information in a portable format
- File a complaint with the National Privacy Commission (NPC) if you believe your rights have been violated
To exercise any of these rights, contact us using the details below.
Cookies and Website Analytics
Our website may use basic analytics tools to understand how visitors use our site, such as which pages are viewed. This helps us improve our website and content. We do not use this data to build detailed personal profiles for advertising purposes.
Children's Privacy
Our services are intended for property owners and are not directed at children. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your data privacy rights, contact us at:
StarShield Philippines
One Felicity Center, Commonwealth Ave., Quezon City
Phone/Viber: 0960 225 9540
Email: hello@starshield.com.ph
You may also file a complaint with the National Privacy Commission if you believe your data privacy rights have been violated.
